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Tencent Issues Official Apology Regarding Lack of Celebration for IG winning Worlds
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Lv.6
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5个月前快速回复

Written and translated by: Benson Cheng @1337sn1per


Due to recent backlash from Fans (read here) regarding the lack of celebratory display and rewards from Invictus Gaming winning Worlds on the Chinese server with even IG’s owner WXZ having to step the game up with his own giveaway (read here), Tencent has issued an official apology on Weibo. This public apology explains what exactly happened and how they will correct their actions by fully embracing IG’s Worlds win as well as announce the next few upcoming reward events.

 

Photo credit: Tencent LoL's Weibo

 

Translation:

Dear summoners, regarding the recent massive amount of criticism revolving around IG winning Worlds celebratory events, we deeply apologize. Due to our negligence we provided a negative experience for all summoners and we are here to admit our shortcomings. We will address some core issues and explanations that had occurred.

 

Photo credit: Tencent LoL's Weibo

 

Translation:

Why were celebration rewards and events announced 2 days after IG’s victory?


Recently, there have been some frequent instability in the server, especially on the eve of the win, we have monitored the increase in the risk of server instability, in which case, if still in accordance with the original plan to open the "Champion Night" campaign may cause a large number of players to pour into the game at the same time, The player experience problem caused by the surge in server pressure is again generated.


After careful assessment, we ended up with an emergency suspension of the original announcement plan.

 

 Photo credit: Tencent LoL's Weibo


Translations:

How did we correct this issue for the summoners?


We have decided to extend the period of rewards and events in three main waves to provide content for summoners.


The first event can be found here

 

 

Photo credit: Tencent LoL's Weibo


Translation:

The second event consists of:

All items in store will be 50% off including champions, skins, exp and BE boosts. Ward skins and summoner name change tickets


The third event consists of:

To commemorate the significance of this victory, we have prepared a special edition skin for free with more details to come in the near future.

 

Photo credit: Tencent LoL's Weibo

 

Translation:

Why was the client mainly promoting KD/A instead of emphasizing on IG’s victory?


We had poured resources into various outlets prior to the Grand Final and had executed the updates as soon as IG had won however due to the influx of stress on the server we were unable to update the promotional material in time. This was a  mistake on our part and we would like to express our deepest regrets.


We are also gamers and love this game, the champions and of course looked forward to bringing home the Worlds trophy for as long as everyone has been. Even though our original plan was to keep up with the updates, we were unable to execute it in a timely manner and were not able to live up to everyone’s expectations.


We deeply apologize, we are sorry.


Thank you for IG to bringing glory to the LPL, we will continue to congratulate them and hope you will continue to celebrate the Champions with us. Thank you IG.

 

Photo credit: IG's official Weibo

 

IG has also responded to Tencent’s apology


Translation:

On the issue of the winning celebrations, officials have been communicating and explaining with us, as well as apologizing for the delay in the celebration caused by some objective circumstances, and the previously intended content may indeed cause some problems of poor experience, which we do not want to see, so we also understand the reasons for the temporary adjustment to the situation.


Regarding this situation, a formal apology was also issued, we are very grateful to the fans for their care and support, let us continue to celebrate throughout this month together!


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